Wednesday, January 12, 2011

Customer Service

My grandpa, M. Fred Capaldi circa 1938

I believe in giving the customer the best possible service you can and standing by the product. We see things all the time in building and architecture that don't go according to plan. It happens. Things happen. I learned from my dad and grandpa about being patient and staying focused. They're both great leaders and well respected in the industry. They can keep things under control and most importantly keep the customer happy.


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